Sydney Pool & Gas Heating

This Policy applies to all products and services provided by Sydney Pool & Gas Heating.

1. Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). Where a major failure occurs, you are entitled to a refund, replacement, or compensation. Where a failure is non-major, we will rectify it within a reasonable time.

2. Workmanship Warranty

We warranty all installation and service work against defects in workmanship for 12 months from the date of completion. This covers faults resulting directly from our work. It does not cover damage caused by misuse, third-party interference, or normal wear and tear.

3. Parts & Equipment Warranty

Manufacturer warranties apply to all parts and equipment we supply. Warranty periods vary by brand and product. Please retain your invoice as proof of purchase for any warranty claim.

4. Refunds & Cancellations

Services: If a booked service has not yet been performed, you may cancel with at least 48 hours’ notice for a full refund. Cancellations made with less than 48 hours’ notice may incur a call-out or cancellation fee.

5. Exceptions

We may decline a refund or warranty claim where:

• The issue results from misuse, improper installation by a third party, or modifications not authorised by us.
• Normal wear and tear has occurred.
• You were informed of the issue prior to purchase or booking.

7. How to Make a Claim

Contact us to initiate a warranty or refund claim. Please have your invoice or proof of purchase ready. We aim to respond within 2 business days.

📧shane@sydneypoolandgas.com.au
📞 0422 302 722
🌐www.sydneypoolandgas.com.au

Sydney Pool & Gas Heating reserves the right to update this Policy at any time. Changes take effect upon publication on our website.