Gas Fireplace Service & Repair — Inner West Sydney

Gas fireplace not lighting, cutting out, or overdue its annual service? Sydney Pool and Gas Heating are licensed gas fitters servicing and repairing gas fireplaces across the Inner West and inner Sydney — most faults found and fixed in a single visit.

Is this what’s happening?

Most Inner West calls start with one of these:

It won’t light at all — the pilot goes, the burner doesn’t
It lights, then shuts itself off part way through
A humming or rattling noise that wasn’t there last winter
The remote has stopped talking to the fire
It hasn’t been serviced in years — often not since the last owner

Inner West houses are old and so are their fireplaces. One job this year opened with “not serviced in 7 years”; another was a Jetmaster over 30 years old, still going.

What an annual service actually includes

Every service runs the same sequence, and you’re told what was found:

Check gas pressures and confirm they’re within spec
Clean the pilot assembly and flame electrode
Clean out the burner, fan and internal components
Test every safety device
Check the flue and its termination
Run the fire for 15 minutes and confirm it holds

Brands we service across the Inner West

Most calls are on a fireplace that was already in the house. The ones that come up most:

Jetmaster — including the MK2, MK4 and MK4 850 series
Heat & Glo — including the Supreme I30AU
Escea — the DF and DS ranges
Real Flame — including the Eureka
Regency

Parts are genuine, and where a part has to be ordered you’re told the cost before it is. If yours isn’t on this list, call — most gas fireplaces share the same failure points.

Why they stop working

Four causes account for most Inner West call-outs:

Dust in the pilot aeration hole — the single most common fault we find, and it shuts the fire down on purpose. Seen this year in Lilyfield, Paddington, Lewisham, Hurlstone Park and Rozelle
A blocked or failing fan — usually the noise people ring about
A corroded thermocouple or flame rod, so the fire lights and then locks out
A remote that has lost its pairing, or corroded contacts

Diagnosis comes first, not last — and you’re told what failed.

What it costs

Gas fireplace annual service — from $285
Gas safety check — from $185
Repairs — quoted once the fault is found, before any work starts
New installations — quoted on the day

What moves the price: the appliance, what’s failed, whether parts have to be ordered, and access. All work is covered by a 12-month workmanship warranty.

Recent gas fireplace jobs across the Inner West

Paddington · June 2026

Booked as a service, with a humming noise the owner had been living with. Inside was heavy dust and hair build-up — it looked like it hadn’t been serviced in years. The fan was so blocked it had been thrown off its bearings, and that was the noise. Fan removed, cleaned, lubricated and reseated, the rest of the unit cleaned out, gas pressures checked. The bearings had worn, so a quote went out for the replacement rather than a surprise on the invoice. Fire left working.

Balmain · June 2026 — Real Flame Eureka

A Real Flame Eureka in for its service. Testing found a faulty thermocouple — the safety device that proves the flame is lit. Supplied and installed on the spot, everything cleaned out, gas pressures and safety devices checked, tested for 15 minutes. No further issues.

Birchgrove · July 2026

Called out to a fire that wasn’t working. The remote was dead — corroded contacts — so the tenant was shown how to run it manually the same day, with a quote to follow for a replacement. Heavy sooting inside. We also found the flue terminal sitting too close to an internal wall, which isn’t to Australian standards, and reported it.

Lilyfield · July 2026 — Jetmaster MK4 850

A Jetmaster MK4 850 switching itself off. Dust in the pilot aeration hole — the fire was shutting down exactly as designed. Cleaned out, gas pressures and safety devices checked, run for 15 minutes.

Potts Point · August 2026 — Heat & Glo and Jetmaster

Two fireplaces in one house, booked together. On the Jetmaster the pilot was lighting but the burner wasn’t following it. Both units stripped and cleaned out, gas pressures checked, safety devices confirmed operating, and each run for 15 minutes before we left. Both working.

What customers say

“Shane came to service my Jetmaster fireplace recently. He arrived on time and did a great job, was very neat and tidy and extremely professional. I had complete confidence in his skills.”
— Sue Hind

“Shane serviced our Escea gas fireplace and did an excellent job… I will definitely use Shane for the annual service going forward.”
— S Austin

“Shane fixed my Heat N Glo fireplace with no issue, and was very reasonably priced… great communication whilst explaining what work needed to be done.”
— Rose Freeburn

Frequently asked questions

How often should a gas fireplace be serviced?
Once a year, before winter. From $285.

My gas fire won’t light — what causes that?
Most often dust in the pilot, a corroded thermocouple or flame rod, or a fan fault. It’s diagnosed on site.

Do you service Jetmaster, Escea and Heat & Glo?
Yes — plus Real Flame and Regency. Most gas fireplaces share the same failure points.

Do you work in the Inner West?
Yes — recent jobs in Paddington, Balmain, Lilyfield, Annandale, Birchgrove, Potts Point and more.

Where we work

Recent gas fireplace work across the Inner West and inner Sydney — Paddington, Balmain, Birchgrove, Lilyfield, Annandale, Rozelle, Potts Point, Alexandria, Haberfield, Lewisham, Hurlstone Park and Enmore — with gas and heating work right across Sydney.

Gas fireplace not lighting, or due its service?

Call 0422 302 722 · shane@sydneypoolandgas.com.au
Sydney Pool and Gas Heating · Licensed gas fitter NSW 498373C · 12-month workmanship warranty